1. 1-Click Steward Pass Cancellation Anytime
If you subscribe to the $3.99/mo Sanctuary Steward Pass, you can cancel anytime in one click with zero phone calls or hoops:
- Go to hugit.town/portal.php, enter your Town Name or Email, and click 💳 Manage / Cancel Subscription (Stripe Billing Portal).
- Or simply email support@hugit.town and we will cancel it for you promptly.
2. 14-Day Family Satisfaction & Refund Guarantee
If a purchase was made accidentally or didn't work the way your family expected, email support@hugit.town (or message our concierge on /portal.php) within 14 days with your Town Name or `HUG-...` Order Reference, and we will gladly issue a full refund through Stripe.